Case Study
Complex Presentation of the Resize Showcase
Complex Presentation of the Resize Showcase
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Aligning BoldHealth’s Vision with User-Centric Solutions
BoldHealth, a leader in telehealth, needed a platform overhaul to better serve patients and providers. Through workshops and user interviews, we uncovered critical pain points, identified growth opportunities, and built a roadmap for an intuitive and scalable digital experience.
Client
BoldHealth
Industry
Health & Wellness
Year
2022
Services
Product Design, Interaction Design, Animation
Discover
Aligning BoldHealth’s Vision with User-Centric Solutions
BoldHealth, a leader in telehealth, needed a platform overhaul to better serve patients and providers. Through workshops and user interviews, we uncovered critical pain points, identified growth opportunities, and built a roadmap for an intuitive and scalable digital experience.
Client
BoldHealth
Industry
Health & Wellness
Year
2022
Services
Product Design, Interaction Design, Animation
About Project
User Research: The Core of Strategy
We began with in-depth user research, interviewing patients and providers to understand their workflows and frustrations. Insights revealed a need for faster appointment scheduling, clearer navigation, and enhanced accessibility, laying the groundwork for a focused redesign.
Prototyping a Seamless Experience
Using a design-first approach, we created high-fidelity prototypes of BoldHealth’s key flows. Feedback sessions helped refine appointment booking, teleconsultation, and dashboard features, ensuring a smooth, user-friendly experience across devices.
About Project
User Research: The Core of Strategy
We began with in-depth user research, interviewing patients and providers to understand their workflows and frustrations. Insights revealed a need for faster appointment scheduling, clearer navigation, and enhanced accessibility, laying the groundwork for a focused redesign.
Prototyping a Seamless Experience
Using a design-first approach, we created high-fidelity prototypes of BoldHealth’s key flows. Feedback sessions helped refine appointment booking, teleconsultation, and dashboard features, ensuring a smooth, user-friendly experience across devices.
About Project
Building for Scalability and Growth
The development phase focused on crafting a robust, responsive platform with scalable architecture. Modular components ensured adaptability for future updates, while rigorous testing guaranteed reliability across mobile and desktop.
Delivering Real Results and Impact
The revamped platform launched with a 15% increase in patient retention and a 20% improvement in provider satisfaction. BoldHealth now stands as a benchmark for user-centric telehealth solutions, driving engagement and trust in the industry.
About Project
Building for Scalability and Growth
The development phase focused on crafting a robust, responsive platform with scalable architecture. Modular components ensured adaptability for future updates, while rigorous testing guaranteed reliability across mobile and desktop.
Delivering Real Results and Impact
The revamped platform launched with a 15% increase in patient retention and a 20% improvement in provider satisfaction. BoldHealth now stands as a benchmark for user-centric telehealth solutions, driving engagement and trust in the industry.
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hours of research and design iterations
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patient retention improvement within three months
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satisfaction rate among healthcare providers
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integrations with major telehealth tools like EHR systems
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hours of research and design iterations
0%
0%
patient retention improvement within three months
0%
0%
satisfaction rate among healthcare providers
0
0
integrations with major telehealth tools like EHR systems